How to onboard an AquaTru Smart unit

This guide walks you through connecting your AquaTru Carafe Smart or AquaTru Classic Smart to the AquaTru Water Purifier App so you can track filter life and device status.

Before you begin

• Make sure your phone is connected to a 2.4 GHz WiFi network
• Have your WiFi name and password ready
• Plug in your AquaTru Smart unit
• Download the AquaTru App from the App Store or Google Play
   

Step by step instructions

1. Open the AquaTru App on your phone

2. Tap “Create an Account” or sign in if you already have an account

3. Plug in your AquaTru Smart unit
4. Press and hold the Reset button on the unit until the WiFi light begins blinking blue
5. In the app, if this is your first Smart unit, tap “Continue” or else, click on the “+” sign in the top right corner. Please note, only 5 Smart devices can be connected to one account on the app.

6. Create or choose a location. 

7. When prompted, open your phone WiFi settings. If you have an Android, click on “Go to WiFi setting” to go to the WiFi page. If you have an iOS, you will have to manually go to the WiFi page. 

8. Select the AquaTru network listed in your WiFi options. The network will appear as the word “AquaTru” followed by a series of numbers and letters. An example is below.

9. Return to the AquaTru App and tap on “I connected to AquaTru”
10. Name your AquaTru device and enter a purchase date. Tap on “Proceed”
11. The AquaTru device will now search for a home network. 
12. Select your home WiFi network

13. Enter your WiFi password and tap Proceed
14. Wait for the confirmation screen showing your unit is connected

Once connected, your AquaTru will appear in the app and begin syncing filter life and usage data.

Common onboarding mistakes

• Phone is connected to cellular data instead of WiFi
• Using a 5 GHz WiFi network instead of 2.4 GHz
• Not holding the Reset button long enough to enter pairing mode
• WiFi, Bluetooth or Location permissions disabled for the AquaTru App
• Precise Location is disabled on iOS phones