Issue: AquaTru network is not showing up on phone

If you do not see the AquaTru network in your phone WiFi list, follow these troubleshooting steps.

Step by step troubleshooting

1. Confirm the AquaTru Smart unit is plugged in
2. Press and hold the Reset button until the WiFi light blinks blue
3. Open your phone WiFi settings
4. Wait up to 60 seconds for the AquaTru network to appear
5. Refresh the WiFi list if needed
    

If the network still does not appear

Using the AquaTru App

• Move your phone closer to the AquaTru unit
• On iPhone, tap “Show Other Networks” if the AquaTru network is not visible
• Make sure WiFi is turned on
• Force close the app so it is not running in the background, then reopen it
• Power cycle the AquaTru unit and try again
• Confirm the AquaTru network is visible on another smartphone

Using Web Setup (Manual WiFi Connection)

• Open your phone’s WiFi Settings
• Look for the AquaTru network in the list
• On iPhone, tap “Show Other Networks” if you do not see it immediately
• Select the AquaTru network
• If it does not appear, power cycle the unit and refresh your WiFi list
• Move closer to the unit and try again