The unpredictable behavior exhibited by your AquaTru unit may be attributed to the accumulation of scale buildup. This phenomenon occurs when mineral deposits accumulate within the pump, leading to clogs that disrupt normal operation. When the water pressure diminishes, the unit is designed to automatically shut down to prevent further complications. Similarly, the system will halt its functioning when the back tap tank runs dry, as it relies on a consistent supply of water to operate effectively.
To address the issue of mineral deposits obstructing the pump, it is essential to perform a descaling procedure. This process is crucial for restoring the unit's functionality and ensuring that it continues to work efficiently. You can find comprehensive instructions on how to descale your AquaTru Classic or AquaTru Classic Smart by following the link provided here: How do I descale my AquaTru Classic or AquaTru Classic Smart?. It is important to take the time to read through these guidelines thoroughly to ensure that you execute the procedure correctly.
In addition to the descaling process, you may need a Descaling Kit, which can be conveniently purchased through our online store. Alternatively, you can also place an order by reaching out to our dedicated customer and technical support line at 1-800-220-6570. Our support team is available to assist you during the following hours:
Monday through Friday from 6:00 AM to 4:00 PM PST/PDT
Saturday and Sunday from 7:00 AM to 3:00 PM PST/PDT
It is worth noting that we strongly advise you to consider purchasing a Reverse Osmosis (RO) filter alongside the Descaling Kit. When the AquaTru unit ceases to filter water due to scaling, it is often indicative that the RO filter has also accumulated a significant amount of scale. Therefore, completing the descaling process without replacing the RO filter may not effectively resolve the underlying issue.
Comments
0 comments
Article is closed for comments.