How do I clean algae or mold found in the closed areas of the water dispenser on the clean water tank?

To address these issues, here are some troubleshooting tips that can help restore your unit to optimal condition:

Mold or Algae on Clean Water Tank:

• Sanitize the Tank: Fill the clean water tank with a bleach solution following the recommended ratio on the bottle. If you prefer, you can use a soap and water mix instead, but bleach tends to be more effective.
• Let it Sit: Allow the solution to sit in the tank for at least 30 minutes—longer, if possible, for better results.
• Rinse and Clean: Empty the bleach solution through the water dispenser, then wash the tank thoroughly with soap and water. To make sure all bleach is gone, run a tank of clean water through the dispenser.
• Fresh Start: After cleaning, filter a new tank of water and dispose of it using the clean water dispenser.
• Final Tip: Always remember to empty any leftover tap wastewater from the tank before refilling it.

What should I do if I find algae or mold in the open ports on the base of the unit or in any of the tanks?

1. Unplug the unit and remove both tanks.
2. Turn the unit base upside down to drain any water from the inlet ports at the base.
3. Turn the unit back over and fill the base ports with either a bleach solution or vinegar, depending on where you see mold. This should be done where the tank connectors are inserted, as well as inside or outside the tank.

If using a bleach solution:

• Mix according to the bleach bottle’s instructions for a proper sanitation solution. Let it sit for at least 30 minutes.
• Use a Q-tip to clean all exposed areas in the port and tanks, ensuring you reach every corner.
• Empty the solution by turning the base/tank upside down over a sink. Don’t filter the bleach solution through the filters.
• Wash the tank thoroughly with soap and water, then rinse it well.
• Run one tank of tap water through the unit and discard the first tank of filtered clean water to ensure all bleach is removed.

If using a vinegar solution:

• Mix 50/50 white distilled vinegar and warm/hot water from the sink. Let it sit for at least 30 minutes.
• Use a Q-tip to clean all exposed areas in the port and tank.
• Empty the vinegar solution by turning the base/tank upside down over a sink.
• Wash the tank thoroughly with soap and water, then rinse well

Here are some alternatives you could use instead of a Q-tip:

• • A small brush: Like an old toothbrush or a specialized cleaning brush to reach into small areas.
  • Cotton swabs: Like Q-tips but with longer handles for better reach.
  • Pipe cleaners: Flexible and perfect for cleaning tight spaces.
  • Microfiber cloth: Wrapped around a stick or skewer for gentle yet effective cleaning.

Run one tank of tap water through the unit and discard the first tank of filtered clean water. Here are some tips to keep your unit to keep your AquaTru in tip-top shape:

• No refills: Always empty the tap tank of wastewater before refilling it.
• Keep It Moving: If water sits in the tanks for too long without being used, it can lead to bacteria growth. Regularly using your unit helps keep it clean.
• Stay Cool: High temperatures can affect the unit’s materials and promote unwanted growth. Keep it in a cool place.
• Clean Regularly: Regular maintenance at least once a week is key to ensuring your unit works effectively and hygienically. A clean unit is a happy unit!
• Avoid Sunbathing: Direct sunlight can damage the unit and speed up material degradation, leading to potential health risks. Find a nice shady spot for it.
• Preparing for your vacations: If you won't be using the AquaTru for four days or more, empty the tanks, dry them out, and set them aside. Remember to turn the AquaTru upside down to drain any water from the base before storing it.