Why won’t my AquaTru turn on (brand new unit), or why was it working and no longer will turn on (no lights on the display)?

Please take a moment to review the following checklist to ensure everything is in order:

1. First and foremost, verify that the clean water tank is completely empty and that the tap water tank is filled to capacity. This step is crucial because having the right levels in both tanks is essential for the unit to function properly. An empty clean water tank can prevent the device from operating efficiently, while a full tap water tank ensures that there is enough water available for the cleaning process.
2. Next, inspect the positioning of the tanks. It is important to confirm that both tanks are seated correctly in their designated places. Improperly seated tanks can lead to leaks or malfunctions, which may hinder the performance of the unit.
3. Additionally, check the side panel of the unit to ensure it is closed securely. Make sure that the cover is fully inserted and that it is flush with the top of the control panel. A properly closed side panel is vital for maintaining the integrity of the unit and preventing any operational issues.
4. Furthermore, ensure that the power adapter is firmly connected to the base of the unit and is plugged into a functioning AC outlet. A stable power source is necessary for the device to operate, so double-checking this connection can help rule out power-related problems.
5. It is also important to confirm that the small magnet is positioned correctly on the door of the filter cover. This magnet plays a role in the proper functioning of the filter system, and any misalignment could potentially disrupt the operation of the unit.
6. After checking all the above, turn the power switch to the 'on' position, which is located at the back of the unit. This step is essential to initiate the operation of the device, so be sure that it is set correctly.
7. Additionally, take a moment to check that both tanks are fully seated on the base. Ensuring that the tanks are properly aligned and secure will help prevent any issues during operation.
8. Lastly, consider whether the clean water tank has been recently cleaned or filled with water. If it has, we recommend referring to the article on Water in Tank Handle. This resource can provide further guidance on managing the water levels effectively.

If you have completed all of these checks and the problem persists, or if the unit has never been operational since purchase, we advise reaching out to Customer Support for further assistance. They will be able to provide you with the necessary guidance to resolve any issues you may be experiencing.