What is your return policy?

AquaTru offers a comprehensive 30-Day Money Back Guarantee, allowing you to experience the transformative effects of our product in the comfort of your own home. You can try AquaTru for a full 30 days, and during this trial period, if you find that it does not meet your expectations or enhance your quality of life as promised, you have the option to return it. To initiate a refund, simply reach out to us, and we will gladly process your request. Please note that the refund will cover the purchase price, but shipping and handling costs will be deducted from the total amount refunded. We provide you with a return label and deduct the cost of shipping from the refund. Please note that we will process your refund when the item is delivered back to our warehouse. However, for some payment methods, you may see a delay in when the refund amount is reflected on your account — sometimes as many as 10 business days.  

Your 30 days starts when the product delivers to your door. We will email you a shipping label, simply send it back int he original packaging, be sure to include all parts, like the power chord,  that came in the original package. 

AquaTru – Return Policy

We keep returns simple and transparent. Here’s exactly how it works:

When returns are FREE

You won’t pay anything if the issue is on our side:

1. Defective or not working properly
2. Arrived damaged
3. Wrong item received
4. Delivery or fulfillment issue

👉 We send you a prepaid return label at no cost

👉 You get a full refund or replacement

When return shipping applies

If you’re returning it for personal reasons:

1. Changed your mind
2. Didn’t like it
3. No longer need it
4. Ordered the wrong item

👉 We still make it easy:

We provide the return label, and shipping is deducted from your refund

30-Day Money Back Guarantee

1. You have 30 days from delivery to return
2. Refund is processed once the return is in transit

Replacements

1. Defective or damaged → free replacement or full refund
2. Missing/broken parts → we send replacements fast

Need help?

We’ll guide you through the process — no need to figure anything out on your own. You can easily reach us by calling 800-220-6570. Our representatives are ready to assist you, 24-hours a day, 7-days a week,  and ensure that your concerns are addressed promptly and effectively. Your satisfaction is our priority, and we are committed to providing you with the best possible experience.