The Best Water You’ve Ever Tasted, Or Your Money Back. Our 30-day Money Back Guarantee

Your Satisfaction Is Important To Us.

AquaTru has a 30-Day Money Back Guarantee. Try it in your home for 30 days, and if you don't love the difference AquaTru makes in your life, simply contact us, and we will give you a refund of the purchase price, less shipping and handling--no questions asked. 

AquaTru – Return Policy

We keep returns simple and transparent. Here’s exactly how it works:

When returns are FREE

You won’t pay anything if the issue is on our side:

1. Defective or not working properly
2. Arrived damaged
3. Wrong item received
4. Delivery or fulfillment issue

👉 We send you a prepaid return label at no cost

👉 You get a full refund or replacement

When return shipping applies

If you’re returning it for personal reasons:

1. Changed your mind
2. Didn’t like it
3. No longer need it
4. Ordered the wrong item

👉 We still make it easy:

We provide the return label, and shipping is deducted from your refund

30-Day Money Back Guarantee

1. You have 30 days from delivery to return
2. Refund is processed once the return is in transit

Replacements

1. Defective or damaged → free replacement or full refund
2. Missing/broken parts → we send replacements fast

Need help?

We’ll guide you through the process — no need to figure anything out on your own.

Please contact our customer service line at 800-220-6570 or cs@aquatruwater.com.