How do I clean algae or mold found in the closed areas of the water dispenser on the clean water tank? – Help Center

This can happen for a few reasons:

The tanks are left with water in it without being used for a long period of time
Unit is exposed to high heat
Unit not cleaned regularly
Unit left in direct sunlight

Here are some trouble shooting tips

Fill the clean water tank with a bleach solution.
- Use the bleach bottle recommended mixing ratio to achieve a sanitation level of bleach or use approx.
- If you’d prefer not to use the bleach mixture, you can also try soaking in soap and water instead of the bleach mixture (however, bleach mixture is recommended)
Let it stand for at least 30 minutes the longer the better
Empty the bleach solution through the water dispenser. Wash the clean water tank thoroughly with soap and water and run a tank of water through the water dispenser to assure all the bleach mixture has been removed
After tank and dispenser is thoroughly clean, filter a tank of water and dispose of the filtered water using the dispenser on the clean water tank.
Remember: Always empty the remaining tap wastewater left in the tank before refilling.

Remember: Each time you handle the tanks make sure to sanitize your hands and working surfaces. It is important to rinse the tanks after each use and wash the tanks with soap and water thoroughly at least once weekly. Place AquaTru away from direct sunlight and heat sources like a stove or oven. If for some reason, you will not use AquaTru for four or more days we recommend that you empty out the tanks, dry them out and set them aside. Turn AquaTru upside down to empty out the water in the base, before you set it aside.

Always-empty tap tank of wastewater before refilling

How do I clean algae or mold found in found in the open ports on the base of the unit or in any of the tanks?

This can happen for a few reasons:

Unit left in direct sunlight.
Unit is exposed to high heat.
Tanks and base not cleaned regularly.
Unit left without being used for long period of time.

Here are some trouble shooting tips:

Unplug unit - Remove both tanks and turn the unit base upside down to remove the water from the inlet ports on the base.
- Turn unit back over and fill the base ports with a bleach solution or vinegar as noted below where the tank connectors are inserted and the inside or outside of the tank depending on where the mold is found with either method as follows:

Use a bleach solution:

Use the bleach bottle recommended mixing ratio to achieve a sanitation level of bleach. Let it stand for at least 30 minutes.
Use a Q-tip to clean all exposed areas in the port and tanks.
Empty the solution out of the inlet port and tanks by turning the base/tank upside down over a sink. Do not filter the bleach solution true the filters
Wash the tank with soap and water and rinse thoroughly.
Run 1 tank of tap water through the unit and discard the first tank of filtered clean water.
Remember: Always empty the remaining tap wastewater left in the tank before refilling.

Use 100% white distilled vinegar in 50/50 solution with water (use warm/hot water from the sink):

Let it stand for at least 30 minutes.
Use a Q-tip to clean all exposed areas in the port/tank.
Empty the vinegar out of the inlet port/tank by turning the base/tank upside down over a sink.
Wash the tank with soap and water and rinse thoroughly.
Run 1 tank of tap water through the unit and discard the first tank of filtered clean water.
Remember: Always empty the remaining tap water left in the tank before refilling. Keep the unit away from sunlight and any heat sources.

Always-empty tap tank of wastewater before refilling

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